Digital humans are realistic, AI-driven virtual avatars capable of natural and engaging interactions. They use advanced technologies to understand and respond to human inputs, providing personalized and context-aware interactions.
Redefining technology interactions
Digital humans are the future of digital engagement, leveraging advanced AI technologies to create lifelike, interactive experiences that bridge the gap between technology and human connection. Unlike simple avatars or chatbots, digital humans look and behave just like real people, with realistic expressions and movements. Whether used for customer service, entertainment or training, digital humans offer a unique and engaging way to interact with technology.
Customer service
Virtual agents designed to handle customer inquiries and provide customer support.
Entertainment
Characters in video games, movies and virtual reality experiences.
Healthcare
Virtual patients for medical training or as digital therapists for mental health support.
Education
Interactive teachers, tutors or trainers that provide personalized learning experiences.
Marketing
Virtual brand ambassadors or influencers that engage with customers via social media platforms.
While cases vary by industry, digital human technology can help organizations realize benefits such as:
Enhanced customer experiences
Real-time, personalized interactions 24/7, improving customer satisfaction and reducing wait times.
Scalability
Efficiently manage multiple interactions simultaneously, allowing businesses to scale without increasing human resources.
Cost efficiency
Reduces operational costs while maintaining high service levels.
Consistency and accuracy
Consistent, accurate information delivery, reducing the risk of misinformation.
Data-driven insights
Interactions are logged and analyzed, providing valuable data to inform business strategies.
Customized experience
Tailor interactions to individual preferences to create personalized customer experiences.
Comprehensive digital human development
Utilizing the diverse AI Proving Ground lab environments and following this detailed methodology, WWT tailors the digital human solution to meet your unique needs, delivering engaging and reliable user experiences.
- Client consultation: We begin by understanding your specific needs and the context in which the digital human will be used. This involves detailed discussions to identify the most compelling scenarios relevant to your industry and audience.
- Scenario planning: Based on the consultation, we develop potential use cases. For example, in the healthcare industry, we might explore scenarios where the digital human helps with scheduling, reminders and basic symptom assessments.
- Technology selection: Leveraging advanced platforms, we define the infrastructure architecture and design the digital human to include features like natural language processing (NLP), machine learning (ML) and real-time data processing. This allows the digital human to interact seamlessly and naturally with users.
- Customization: We tailor the digital human's functionalities, responses and behavior to align with your brand identity and user expectations.
- Understanding data sources: Collaborating to identify and integrate relevant datasets, ensuring compatibility with the digital human.
- Outcome alignment: We map specific functionality, like NLP capabilities or workflow automations, to your goals and industry requirements.
- Initial development: We create a prototype for you to review. This prototype serves as a preliminary version to gather feedback and make necessary adjustments.
- Client feedback: You are presented with the prototype for detailed feedback. This iterative process helps the final version meet your requirements and expectations.
- Creative problem-solving: Throughout the development process, we address any technical challenges that may arise.
- Additional functionality: We enhance the prototype with the functionality and features that you request so the completed digital human meets all your specific needs. This may include:
- Natural language processing: For seamless communication.
- Workflow automation: Streamlining repetitive tasks, like scheduling or notifications.
- Integration with existing tools: Ensuring compatibility with CRMs, databases or third-party apps.
- Real-time analytics: Offering actionable insights from user interactions.
- Custom branding: Tailoring the digital human's tone and visuals to reflect your identity.
- Quality assurance: We conduct extensive testing to confirm the digital human's responses are accurate, interactions are seamless and the overall user experience is polished.
- Collaborative effort: Our development team works collaboratively to identify and resolve any issues, ensuring the digital human performs flawlessly.
- System architecture: After successful testing, the digital human is deployed in your environment—in the cloud, at the edge or on-premises—with a robust system architecture.
- Training and documentation: We provide comprehensive training and documentation, including video and written instructions, to help your team effectively operate and demonstrate your digital human's capabilities.
AI Proving Ground environments
The AI Proving Ground contains multiple pre-defined multi-OEM architectures and almost limitless custom configurations. This enables building, testing, training and validation of all the components of enterprise AI solutions.
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