The future of digital engagement
Digital humans are designed to interact with users in a natural and lifelike manner, often incorporating realistic facial expressions, body language and speech patterns. They are created using advanced technologies such as 3D modeling and animation, AI, natural language processing (NLP), machine learning (ML), speech synthesis and emotional recognition. Digital humans can be deployed as virtual assistants, in customer service, entertainment, training simulations and more.
Check out this demonstration of Ellie, a digital human created by WWT.
Leaping ahead with NVIDIA Blueprints
NVIDIA has developed Blueprints specifically for creating Digital Humans, with AI workflows tailored to different use cases. WWT leveraged these to build our digital human, Ellie. Learn more about NVIDIA Blueprints and WWT.
Digital human use cases
- Customer service: Virtual agents designed to handle customer inquiries and provide customer support.
- Entertainment: Characters in video games, movies and virtual reality experiences.
- Healthcare: Virtual patients for medical training or as digital therapists for mental health support.
- Education: Interactive teachers, tutors or trainers that provide personalized learning experiences.
- Marketing: Virtual brand ambassadors or influencers that engage with customers via social media platforms.
Benefits
While cases vary by industry, digital human technology can help organizations realize benefits such as:
Enhanced customer experiences
Real-time, personalized interactions 24/7, improving customer satisfaction and reducing wait times.
Scalability
Efficiently manage multiple interactions simultaneously, allowing businesses to scale without increasing human resources.
Cost efficiency
Reduces operational costs while maintaining high service levels.
Consistency and accuracy
Consistent, accurate information delivery, reducing the risk of misinformation.
Data-driven insights
Interactions are logged and analyzed, providing valuable data to inform business strategies.
Customized experience
Tailor interactions to individual preferences to create personalized customer experiences.
Comprehensive digital human development
Utilizing the diverse AI Proving Ground lab environments and following this detailed methodology, WWT tailors the digital human solution to meet your unique needs, delivering engaging and reliable user experiences.
AI Proving Ground environments
The AI Proving Ground contains multiple pre-defined multi-OEM architectures and almost limitless custom configurations. This enables building, testing, training and validation of all the components of enterprise AI solutions.
Explore pre-defined lab environments
WWT's methodology
Discovery phase
- Client consultation: We begin by understanding your specific needs and the context in which the digital human will be used. This involves detailed discussions to identify the most compelling scenarios relevant to your industry and audience.
- Scenario planning: Based on the consultation, we develop potential use cases. For example, if you are in the hospitality industry, we might explore scenarios where the digital human assists guests with check-ins, provides information about amenities or answers frequently asked questions.
Solution design
- Technology selection: Leveraging advanced platforms, we define the infrastructure architecture and design the digital human to include features like speech recognition, natural language understanding and real-time rendering. This allows the digital human to interact seamlessly and naturally with users.
- Customization: We tailor the digital human's appearance, voice and behavior to align with your brand identity and user expectations.
Prototyping and proof of concept
- Initial development: We create a prototype for you to review. This prototype serves as a preliminary version to gather feedback and make necessary adjustments.
- Client feedback: You are presented with the prototype for detailed feedback. This iterative process helps the final version meet your requirements and expectations.
Innovative solutions and enhancements
- Creative problem-solving: Throughout the development process, we address any technical challenges that may arise as they arise.
- Additional functionality: We enhance the prototype with the functionality and features that you request so the completed digital human meets all your specific needs.
Rigorous testing and troubleshooting
- Quality assurance: We conduct extensive testing to confirm the digital human's responses are accurate, gestures and animations are synchronized and the overall user experience is polished.
- Collaborative effort: Our development team works collaboratively to identify and resolve any issues, ensuring the digital human performs flawlessly.
Deployment and training
- System architecture: After successful testing, the digital human is deployed in your environment—in the cloud, at the edge or on-premises—with a robust system architecture.
- Training and documentation: We provide comprehensive training and documentation, including video and written instructions, to help your team effectively operate and demonstrate your digital human's capabilities.