World Wide Technology is proud to be a Gold Sponsor of the Restaurant Leadership Conference. This premier event helps restaurant leaders network and expand their businesses. We will host an Innovation Forum featuring Jersey Mike's and Dairy Queen.
About our session
Jersey Mike's & Dairy Queen: How to Evolve CX in an Automated Era
Hear how Kevin Baartman, EVP of IT at International Dairy Queen, and Kelly McGee, Director of Digital at Jersey Mike's, are navigating the evolving landscape of customer expectations. Through their leadership, both brands continue to foster strong customer sentiment while staying ahead of the curve in customer experience, digital innovation and technology strategy.
Join us for a compelling conversation on how leading restaurant brands are blending the physical and digital worlds to create seamless experiences. Learn how they're taking practical, scalable approaches to AI and using technology to strengthen loyalty and deepen customer relationships—all while preparing for the future of the industry.
Tuesday, April 15, 2025 11:45am - 12:30pm (MST)
Session Speakers:
Kevin Baartman, EVP of IT at International Dairy Queen
Kelly McGee, Director of Digital at Jersey Mike's
Katie Cain, Executive Director of Digital Programs at World Wide Technology
Jay Custard, Chief Digital Advisor at World Wide Technology
About RLC
The Restaurant Leadership Conference is the premier gathering for senior executives in the restaurant industry, offering an unparalleled platform for strategic insights, networking and actionable solutions. This event is more than just a conference; it's a four-day incubator for innovative ideas and an opportunity to forge lasting relationships with industry peers and technology experts. The Restaurant Leadership Conference will take place in Phoenix from Sunday, April 13th through Wednesday, April 16th.
