ARCENT Forward 335th Digital Community

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Under the GEMSS program, entitlements include:

  • Hardware Technical Support (SNTC)
    • Unlimited 24/7/365 Smart Net Total Care (SNTC) support for all Department of Army-owned Cisco-branded hardware and software. 4-hour replacement for up to a 10% of the Army's installed base list for equipment available within a 4-hour delivery radius of a Cisco Depot.
  • Software Support (SWSS)
    • Unlimited 24/7/365 Software Support Services (SWSS) for all SWSS-eligible and entitled Cisco application software.
  • Prolonged Security Support
    • Prolonged cyber vulnerability remediation for Cisco Catalyst switches in the C3750X, C3560C, C3560CG, C3560X, C3850-24P, C3850-24T, C3850-48F, C3850-48P, C3850-48T, and C3850-48U family switches for the life of the contract.
  • Networking Academy
    • A comprehensive e-learning program providing web-based content, online assessment, student performance tracking, instructor training and support, and preparation for industry-standard certifications.
  • Cisco Digital Learning (CDL)
    • CDL provides Intermediate and Advanced training for Army personnel with at least 3-5 years of experience.  It includes five comprehensive technology libraries:
      • Networking
      • Security
      • Data Center
      • Collaboration
      • DevNet
  • Cisco LIVE Training Passes
    • Cisco Live delivers education and inspiration to technology innovators worldwide through large-scale in-person and digital events, as well as on-demand education.
  • High Touch Technical Support (HTTS)
    • Personalized high-touch technical support and liaison/coordination with other Cisco technical teams. Expedited routing and call-handling from 8 am to 8 pm Eastern Time with after-hours on-call support for P1 and P2 issues. Capability to transmit and receive classified information via SIPR and VOSIP
  • High Touch Operations Management (HTOM)
    • Cisco single point of contact for all support assistance, prioritization and management within this contract.
  • Networking Consulting Engineer (NCE )
    • Dedicated Cisco resources to support design, implementation, delivery and management of the Cisco environment.
  • Cisco Triage Engagement
    • Provides remediation engagements of existing Cisco technology or solutions within the US Army network.
  • Asset Management: Cisco will provide resources to create, maintain, and document Cisco hardware, software, and all license requirements.