Fortesque Metals Group
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Owned by Queenie Martinez + 3
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As part of the WWT EA+ program, this page will serve as a collaborative space for Fortesque Metals Group and WWT to work together to recognize success and value from your Enterprise Agreements (EA).
At WWT, it is important to us that you fully understand, not only the EA you have purchased but also our EA+ Methodology and what both mean to you. The graphic below provides a visual of our lifecycle approach.
WWT provides Fosteque Metals Group with resources to serve as a support system.
Your Customer Success Manager (CSM)
- Dedicated WWT point of contact to support you throughout the term of your EAs
- Tracking and analyzing license dates and milestones
- Proactive roadmap milestone planning
- License Health Checks
- CX Services Liaison
- Workshops, Trainings & PoC's
- ROI Reporting
Your Customer Success Manager (CSM)
- Dedicated WWT point of contact to support you throughout the term of your EAs
- Tracking and analyzing license dates and milestones
- Proactive roadmap milestone planning
- License Health Checks
- CX Services Liaison
- Workshops, Trainings & PoC's
- ROI Reporting
Your Inside Sales Representative (ISR)
- Provide day-to-day support of all quoting and order management activities within assigned accounts
- Support customer requirements such as requests for quotes, order processing, product information, and order tracking details.
- Provide detailed quote and order management reports to key stakeholders.
Your Inside Sales Representative (ISR) can assist with any questions about your Order or Quote.
Contact Your ISR
Defining the Path to Success
- Assist with license generation/request
- EAWS and Smart Account housekeeping: Create appropriate Virtual Accounts for proper organizing
- Adoption and Training
- True Forward prep (prior to EA anniversary date)
- Services liaison - Workshops, Labs, POCs, Training, Call a SME
- Briefings / Accelerators Workshops / Labs / Proof of Concepts
- Renewal Scoping
- Escalation with Cisco cases
- Schedule joint quarterly meeting cadence with your CSMs.
- Identify your Cisco Smart Account (software.cisco.com) administrators and schedule training - as needed.
- Register at www.wwt.com/register to access this page and all free content.
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