Navy Digital Modernization Community

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Global Enterprise Modernization Software and Services (GEMSS) is a one-stop acquisition and support solution for Navy IT network modernization. With GEMSS, you can be assured your network is secure and mission-ready. Whether you need integrated support services to help you modernize your network; extended software support to keep legacy technology running; or technical training and support to keep your team modern, agile and secure, GEMSS is the Navywide answer for network infrastructure and for helping you transition to a modern, software-defined network architecture.

Navy GEMSS - The Three Pillars

Real time access to software innovation through the Cisco enterprise agreement allows the Navy to disaggregate software from the hardware and enable a highly agile, secure and intent based network. This digitally-enabled capability advances  the Navy from a slow "hardware" refresh culture to a rapid the driving force to innovation.  

  • Digital Network Architecture (DNA) Advantage for Routing
    • Segment the Navy network for security, compliance and complex processes, while deploying software defined  centralized policy management.
  • Digital Network Architecture (DNA) Advantage for Switching
    • Simplify Navy SD-WAN and routing architecture. Leverage software defined networking to make it easier to deploy, manage, and operate.
  • Digital Network Architecture (DNA) Advantage for Wireless
    • Deliver exceptional wireless performance for high-density environments. Through software defined networking leverage end-to-end visibility and remediation guidance.

Investment protection support paring hardware and software maintenance together  to provide project-based benefits and reduce costs. Along with all inclusive digital learning subscriptions give the Navy a full year of Cisco's complete portfolio of online product, technology, and certification training. 

  • Hardware Technical Support (SNTC)
    • Unlimited 24/7/365 Smart Net Total Care (SNTC) support for all Department of Navy-owned Cisco-branded hardware and software, and SWSS-eligible application software.
  • Software Support (SWSS)
    • Unlimited 24/7/365 Software Support Services (SWSS) for all SWSS-eligible and entitled Cisco application software.
  • Customer Success Resources 
    • Technical enablement delivered by a team of Cisco experts - customer success executives, activation specialists, and service delivery managers to optimize solutions and accelerate time to value.

Cisco Advanced Services delivered by cleared Cisco operations managers and network engineers.  Enable the Navy with mission critical skillsets fostering digital innovation to deliver technology solutions that solve the Navy's biggest challenges.

  • High Touch Technical Support (HTTS)
    • Personalized high-touch technical support and liaison/coordination with other Cisco technical teams. Expedited routing and call-handling from 8 am to 8 pm Eastern Time with after-hours on-call support for P1 and P2 issues. Capability to transmit and receive classified information via SIPR and VOSIP
  • High Touch Operations Management (HTOM)
    • Cisco single point of contact for all support assistance, prioritization and management within this contract.

Summary of Coverage

  • Software (DNA for Routing, Switching and Wireless)
  • SmartNet Total Care (SNTC)
  • Software Support Services (SWSS) for legacy software not covered under Program EAs
  • Customer Success Delivery - Onboarding with Custom Roadmaps, Accelerator Sessions, Labs, Ask the Expert and more
  • Advance Service Delivery – Support implementation, delivery, and management
    • Onsite resources
    • High Tough Technical Services (HTTS)
    • High Touch Operational Managers (HTOM)
  • Asset Management
  • Education (WWT Platform, expertise and Advanced Technology Center Access):

Modified June 27, 2022

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GEMSS Contract # 204215489

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