Webinar

The Drive-Thru Has Changed Everything

Event Overview

The explosion of technology has up-ended the restaurant industry! Join us for a LIVE panel discussion with QSR/Fast Casual thought leaders on how the drive-thru and off premise dining has paved the way for the restaurant of the future. We will dive deep into some important topics and take Q&A throughout our virtual event platform.

Featured Speakers

Raj Anbalagan

Panera Bread

SVP Digital Technology & Tech Innovation

Raj joined Panera Bread in 2011 as Chief Architect-Ecommerce and was instrumental in making Panera 2.0 a reality & continued Digital growth. In the years since, Raj held various leadership roles including his promotion to SVP, Digital Technology & Innovation in 2020 to lead efforts towards next phase of Digital transformation and build framework and process for continued innovation.

Jerry Phillips

Group Director, Technology & Digital Operations

Whataburger

Jerry has responsibility for all aspects of technology applications and infrastructure that support the 800+ Whataburger stores. Majority of their stores have a 24 hrs/7 days a week service model, which puts a primary emphasis on technology resiliency and performance. During his leadership, he has helped elevate a 70 year old restaurant chain to digitize many aspects of the customer experience and operations, along with a thriving walk-in and drive-thru business.

Meredith Sandland

Learn.Delivery

Author, Delivering the Digital Restaurant

Meredith spent two decades in consulting, corporate strategy and restaurant development. After building 1000+ restaurants as the Chief Development Officer at Yum! Brands' Taco Bell, she observed that the on-demand economy was starting to affect restaurants. She joined ghost kitchen start-up Kitchen United as employee #4 to create their business model, raise initial capital, and serve as the public face of the GV (Google Ventures) backed disruptor.

Nick Patrick

Radar

Co-Founder & CEO

Nick is the CEO and Co-Founder of Radar, the leading geofencing platform empowering product and growth teams to build timely and relevant location-based experiences that drive revenue and customer loyalty. Nick was previously the Director of Product at Handy and a product manager at Foursquare.

What to expect

The rise of off-premise service has created a huge headache for restaurants. However, future-looking operators have prospered amidst the pandemic and aren't looking back. Hear industry experts and market leaders in drive-thru share their thoughts and experience on how technology will play a role in the future of drive-thru. 

Discuss the evolution of the drive thru in the last 18-24 months, and the keys to successful adaptation
Understand emerging trends in the off-premise space and how technology has accelerated the change
A behind-the-scenes look into ways operators have been forced to pivot or change their model based on consumer demand
What role can technology at the drive-thru play in staving off the impact of a challenging labor market
What does the "Restaurant of the Future" really look like

Goals and Objectives

Evaluating and implementing technology in a vacuum is not a winning proposition. In this panel, we unpack an area of the restaurant business that has been largely under-served from a technology perspective but is exploding in potential. Those who attend will get a behind-the-scenes look from two market leaders in the drive-thru space, along with thought leaders from the restaurant industry sharing where they see technology playing an instrumental role in the ongoing growth and evolution of off-premise.

Who should attend?

This event is most relevant for the following titles: CIO and CTO, VP and Director of Digital, VP and Directors of Off Premise, VP and Directors of Restaurant Design, VP and Directors of Technical Infrastructure.