From AT&T to the United Nations, AI Agents Redefine Work With NVIDIA AI Enterprise
by Anne Hecht, NVIDIA
AI agents are transforming work, delivering time and cost savings by helping people resolve complex challenges in new ways.
Whether developed for humanitarian aid, customer service or healthcare, AI agents built with the NVIDIA AI Enterprise software platform make up a new digital workforce helping professionals accomplish their goals faster — at lower costs and for greater impact.
AI Agents Enable Growth and Education
AI can instantly translate, summarize and process multimodal content in hundreds of languages. Integrated into agentic systems, the technology enables international organizations to engage and educate global stakeholders more efficiently.
The United Nations (UN) is working with Accenture to develop a multilingual research agent to support over 150 languages to promote local economic sustainability. The agent will act like a researcher, answering questions about the UN's Sustainable Development Goals and fostering awareness and engagement toward its agenda of global peace and prosperity.
Mercy Corps, in collaboration with Cloudera, has deployed an AI-driven Methods Matcher tool that supports humanitarian aid experts in more than 40 countries by providing research, summaries, best-practice guidelines and data-driven crisis responses, providing faster aid delivery in disaster situations.
Wikimedia Deutschland, using the DataStax AI Platform, built with NVIDIA AI, can process and embed 10 million Wikidata items in just three days, with 30x faster ingestion performance.
AI Agents Provide Tailored Customer Service Across Industries
Agentic AI enhances customer service with real-time, highly accurate insights for more effective user experiences. AI agents provide 24/7 support, handling common inquiries with more personalized responses while freeing human agents to address more complex issues.
Intelligent-routing capabilities categorize and prioritize requests so customers can be quickly directed to the right specialists. Plus, AI agents' predictive-analytics capabilities enable proactive support by anticipating issues and empowering human agents with data-driven insights.
Companies across industries including telecommunications, finance, healthcare and sports are already tapping into AI agents to achieve massive benefits.
AT&T, in collaboration with Quantiphi, developed and deployed a new Ask AT&T AI agent to its call center, leading to a 84% decrease in call center analytics costs.
With the adoption of ServiceNow Dispute Management, built with Visa, banks can use AI agents with the solution to achieve up to a 28% reduction in call center volumes and a 30% decrease in time to resolution.