Experienced IT consultant focused on the People and Process aspects of IT Transformations. My experience with IT Operations and my ITIL Expert knowledge combine to deliver Operational Readiness consulting that have helped my clients transform their operational practices, workflows, and organizational structures to realize the maximum value from their investments in technology innovations like cloud computing and software defined infrastructure. Jeff is also experienced delivering ITSM consulting services to complement ServiceNow implementations. A tool approach alone does not generate the changes to People and Process necessary to break down operational and process silos, establish effective governance, and develop an agile operations approach to IT Service Management to continually realize new capabilities that reduce risk and improve efficiency. Success as a professional consultant is largely attributed to my ability to lead a team, earn trust from clients, operate strategically, and deliver value that delights client leadership. In addition to a strong base in IT Service Management best practices, my services leverage DevOps practices, Agile methodology, Lean IT, and Organizational Change Management.