I am a SCS Desk Analyst working with Vodafone, utilizing the ServiceNow platform in my daily role. It’s my belief that a person should work on developing their professional skills and learning new things all the time. I am continuously looking for ways to improve, whether that be my knowledge, a process or system. I have a real passion for technology and customer service. Get in touch with me if you would like assistance with some of the functionalities of ServiceNow or would like some knowledge on the day to day tasks of a service desk.