Briefing
Calculating the ROI of AI in Your Contact Center Briefing
ROI calculators quantify the financial impact of AI solutions in contact centers. WWT's suite of calculators helps contact center leaders assess potential cost savings and efficiency gains, making it easier to secure approval for AI technologies.
Details
Engage us and connect with WWT experts in this complimentary 2-hour session:
- AI in Contact Centers: how AI is transforming contact centers by enhancing operational efficiency and customer experience (CX).
- WWT's Suite of ROI Calculators: review four tailored ROI calculators offered by WWT for different AI solutions:
- Real-time agent guidance
- Automated call summarization
- Self-service virtual assistants
- Automated quality management).
- Data Requirements for ROI Calculators: key data points needed to generate accurate financial projections.
- Benefits of Using ROI Calculators: how ROI calculators can help build the business case to justify AI investments and drive data-driven decision-making.
- Next Steps: how to get started with WWT's ROI calculators to measure the financial impact of AI in your contact center and drive performance improvements.
What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization.
Who Should Attend? CX leaders, Call Center Directors, CIOs and IT directors, Contact Center leaders, architects or anyone with a material interest and responsibility for delivering and supporting contact center services.