Cisco Collaboration

Cisco Solutions

We provide a range of services to help our customers quickly and comprehensively adopt Cisco collaboration technology as they pursue digital transformation and optimize the employee experience.

Unified Communications

Cisco Unified Communications Manager (CUCM) serves as the foundation for Cisco's entire collaboration portfolio. We help customers deploy CUCM on premises, in the cloud or a combination of the two, as well as stay current on CUCM releases.

Cloud Calling

Cisco UCM Cloud and Webex Calling offer two great options for cloud calling. We help customers determine which is right for them and work side-by-side to ensure operational stability and positive end-user experiences. Regardless of deployment, WWT's Managed Services mean that we can manage Cloud Calling support.

Webex Meetings

WWT and Cisco deliver a meeting experience that is intuitive, integrated and scalable. Beyond designing and deploying Webex Meetings solutions, we integrate Webex with existing software and third-party tools, as well as help employees adopt the full range of Webex features.

Webex Contact Center

Webex Contact Center is a powerful tool in evolving customer interaction. We help customers onboard capabilities such predictive analytics routing, workforce optimization and customer engagement analytics as part of an omnichannel contact center strategy.

Cisco Collab Devices Video Endpoints, Headsets

Cisco improves collaboration with intelligent endpoints, from business phones and headsets to Webex Room Kits, Webex Boards and desktop endpoints. We deploy them at unmatched speed and scale.

Why WWT for Cisco Solutions

Through our consultants, workshops and assessments, we help customers understand how Cisco Webex can move them toward their vision for meetings and conferencing. This is coupled with a keen focus on physical space configuration as both are needed for true next-gen meeting experiences.

With more than four million square feet of space on three continents, we are positioned to provide robust logistics and life-cycle management internationally. This includes preconfiguration of Call Manager on Cisco wireless phones and deployment of mobile Webex Room Kit solutions.

Specialists from our Adoption Services Practice work with both end users and IT to ensure customers are using the full feature sets of their collaboration solutions. We have hundreds of training specialists who can provide on-site and remote training for Webex Meetings and other Cisco collaboration solutions. We also give IT staff access to our ATC, allowing them to familiarize themselves with version updates and deploy updates into production environments faster.

Successful collaboration requires organizations to integrate solutions from different vendors. We help customers integrate existing persistent collaboration tools, such as Microsoft Teams and Slack, with Cisco Jabber and Webex Teams. Additionally we integrate third-party tools like Teem for easier room scheduling.

Using our EA+ methodology, we help customers get the most out of their Cisco Flex Plan. First, our Licensing Consultants work with customers to determine the best consumption model based on their business goals. Then, our Subscription Services give customers everything they need to properly bill and track expenses to drive the successful outcome of their Flex purchases.

The WWT Advanced Technology Center (ATC) offers ready-to-deploy labs for Cisco's entire collaboration portfolio. We can also customize labs through our Lab as a Service (LaaS) offering which gives customers devoted resources in the ATC based on performance and security requirements. Our lab services allow customers to rapidly perform proofs of concept and conduct programmatic technology testing.

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