Fortesque Metals Group

• Enabling growth without penalty
• Evaluate consumption on an annual basis
• No retroactive billing
• Payment for the growth is revised at the beginning of the new billing period

Next True Forward Dates: 

• 01-Aug-2025
• 01-Aug-2026
• 01-Aug-2027
• 01-Aug-2028

• Please refer to the "Value Shift Intra Suite.pdf" document in the "EA Supporting Documents" section below to view additional details.
• Enterprise Agreement - Value Shift vs Pure Consumption

Operational understanding of your newly acquired licensing and how it will impact your environment is critical to effective deployment and utilization. 

• Smart Account Domain: barclays.com
• Cisco Smart Account How-To Videos
• WWT Enterprise Agreement Operations: Licensing How-To
• For additional information, please see the "Cisco Software Licensing Guide" document in the "Cisco Support Documents" section below.

• Licensing and Consumption Portal
• Entitlement and Fulfillment at Cisco Software Central

Training and Assistance

• Login to  Cisco Software Central
• Self-led instructions for EA Workspace
  • Video 1- EA Workspace Overview
  • Video 2 - Generate and Provision Licenses
  • Video 3- Devices, Transactions, and Provision Requests

In addition to your WWT team, your EA includes support from Cisco's Technical Assistance Center (TAC).  The TAC is a global support offering that provides around-the-clock technical support, both online and over the phone. The contract number(s) must be provided to the Cisco TAC in order to receive the appropriate support level. 

Contract Number: Tetration - 204833703

Steps to engage the TAC

First, determine what is the level of severity of the issue:

• Severity 1 (S1): Network or environment is down or there is a critical issue affecting business operations.
• Severity 2 (S2): Operations on an existing network or environment is severely degraded.
• Severity 3 (S3): Operational performance of your network or environment is impaired.
• Severity 4 (S4): Information is required on Cisco product capabilities, installation, or configuration. There is little or no impact on your business operations.

3 ways to contact the TAC:

1. Using the online tool to initiate your service request for Levels 3 & 4
2. Call the Cisco's  Technical Assistance Center (Cisco TAC) at 800-553-2447 for levels 1 & 2
3. You MUST have your Cisco CCOID and Contract Numbers available
4. Send an email to tac.cisco.com.

1. Navigate to www.cisco.com
2. Login using CCOID and password.
3. Navigate to your profile on the top right corner
4. Select "Manage your profile"
5. Select "Access Management:
6. Select 'Access' tab
7. Click on 'Add Access'
8. Choose 'Full Support' and click on 'Go'
9. Enter the service contract number(s) in the space provided and click on the 'Submit' button.
10. An email notification will be sent confirming that the service contract associations have been completed.

• How to Add a Cisco Service Contract to a Cisco.com Account How-to-Video
• For additional instructions and screenshots, please see the "Cisco TAC Support & Cisco User ID (CCOID) Process" document in the "Cisco Support Documents" section below.