VA PCCE - Cisco Contact Center for Supervisors

Event Overview

This training is intended for Contact Center Supervisors. During this session, we will cover several applications to allow supervisors to gain better visibility into contact center operations.

What to expect

You have been invited to attend a Cisco Contact Center for Supervisors training. During this session, you can expect:

Live, instructor-led training
Lecture and demo to introduce new applications
Live Q & A session

Goals and Objectives

- Learn how to use the Cisco Jabber softphone - Utilize Cisco Finesse to manage agents in real-time - Skill agents through the CCE Admin web portal - Use Cisco Unified Intelligence Center (CUIC) for accessing reports

Who should attend?

Contact Center Supervisors and Managers