Evolve Your Contact Center From Cost Center to Strategic Value Enabler | Research
Event Overview
Leaders across industries are prioritizing customer experience to build advocacy and grow their businesses. A crucial – but often neglected – component of the customer experience is the contact center. While you’ll often find the contact center buried at the bottom of the digital transformation list, the reality is it can make or break your customer experience. Join WWT’s Morgan Laville and Patrick Bond as they talk about how to turn your contact center into a rich hub of customer insights and a contributor to customer satisfaction, sentiment and loyalty. Morgan and Patrick also discuss WWT’s Contact Center Maturity Model and how it can help guide your journey and justify investments.
Featured Speakers
What to expect
- Get hands on, on demand experience
- Capture real-world insights and research
- Leverage practical and actionable guidance
- Compare, contrast and validate multi-vendor solutions
- Think creatively about strategy
- Tap into our industry-leading expertise and partnerships
Goals and Objectives
Bring clarity to your contact center strategy by identifying small steps you can take now to see immediate improvements along the way.
Who should attend?
VP of Contact Center Operations, Contact Center Directors and Supervisors, Call Center Recruiters and Retention Specialists, VP of Service Desk, Customer SAT Analysts, and Customer Experience Managers.
Related content
Contact Center Maturity Model
Digital Workspace Priorities for 2023