Evolve Your Contact Center From Cost Center to Strategic Value Enabler | Research

Event Overview

Leaders across industries are prioritizing customer experience to build advocacy and grow their businesses. A crucial – but often neglected – component of the customer experience is the contact center. While you'll often find the contact center buried at the bottom of the digital transformation list, the reality is it can make or break your customer experience. Join WWT's Morgan Laville and Patrick Bond as they talk about how to turn your contact center into a rich hub of customer insights and a contributor to customer satisfaction, sentiment and loyalty. Morgan and Patrick also discuss WWT's Contact Center Maturity Model and how it can help guide your journey and justify investments.

Featured Speakers

Robb Boyd

Explainerds.net

Chief Nerd

Robb Boyd is the Producer and Host for WWT's Research. Robb created the TechWiseTV video series for Cisco producing, hosting and guiding his audience through many evolutions of Cisco's various technologies. Robb has taken his storytelling expertise beyond Cisco with the launch of ExplaiNerds, a media and education company committed to helping technology brands communicate through podcasts and video series.

Morgan Laville

World Wide Technology

Contact Center Business Development Manager

Morgan is a Contact Center Business Dev Mgr in WWT's Contact Center Practice.Passionate about helping customers alter the way they approach CC, she allows customer experience to have a pivotal role in customers' long-term growth strategies, working with key business stakeholders and outlining the value of their potential investments. Morgan provides complex business solutions with the human touch; exuding empathy and positivity enables her to nurture strong relationships with all stakeholders.

Patrick Bond

World Wide Technology

Technical Solutions Architect - Contact Center

Patrick Bond is a Contact Center Technical Solutions Architect on WWT's Global Solutions & Architecture team. With over 15 years of experience in the contact center and collaboration space, Patrick has helped many organizations improve their ability to communicate. From deploying phones and video units to designing solutions for global organizations, Patrick has been involved in the entire life cycle of a collaboration platform's journey.

What to expect

WWT Research is a recurring webinar series that highlights WWT's in-depth research reports that analyze the latest technology and industry trends, featuring guests from WWT's extensive roster of subject matter experts and technologists. Hosted by Robb Boyd, episodes are published exclusively for registered users of the ATC Platform. Registration also grants users free access to our WWT Research reports, 24/7 access to our virtual lab and training environments and vast library of technical and business-oriented content. Use our platform to:

Get hands on, on demand experience
Capture real-world insights and research
Leverage practical and actionable guidance
Compare, contrast and validate multi-vendor solutions
Think creatively about strategy
Tap into our industry-leading expertise and partnerships

Goals and Objectives

Bring clarity to your contact center strategy by identifying small steps you can take now to see immediate improvements along the way.

Who should attend?

VP of Contact Center Operations, Contact Center Directors and Supervisors, Call Center Recruiters and Retention Specialists, VP of Service Desk, Customer SAT Analysts, and Customer Experience Managers.