Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail

Details

Event Overview

Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.

Featured Speakers

Morgan Laville

World Wide Technology

Contact Center Business Development Manager

Morgan Laville is a Business Development Manager at WWT’s Digital Experiences Practice, focusing on improving customer experiences through solution...

George Friborg

Cisco

Product Sales Specialist - CPaaS/Digital Orchestration & Communication

George Friborg is a product specialist for Cisco's CPaaS platform with 17+ years of experience helping enterprise retailers optimize digital strate...

What to expect

During this event, participants will explore the capabilities of Cisco CPaaS and its impact on customer experience. Expect to learn about the latest innovations in communication technology, see live demonstrations, and hear from industry experts on how to implement and maximize the benefits of CPaaS in your organization.

Introduction to Cisco CPaaS and its key features
Enhancing customer engagement through multi-channel communication
Automating business processes for improved efficiency
Leveraging AI and analytics for smarter interactions
Integrating CPaaS with existing systems for seamless operations

Goals and Objectives

By attending this event, viewers will gain a deep understanding of Cisco CPaaS and its benefits, including practical strategies for implementing CPaaS in their organization as well as how to enhance customer satisfaction and loyalty through improved communication.

Who should attend?

This event is ideal for professionals in the fields of customer experience, IT, and digital transformation. Job titles that would benefit from attending include: Customer Experience Managers IT Directors Digital Transformation Leaders Product Managers Business Analysts