Cisco Unity ConnectionATCWebex Contact CenterCisco Unified Contact Center Express (UCCX)Cisco Unified Communications ManagerCiscoUnified CommunicationsContact Center SolutionsDigital Workspace
Learning path

Webex Contact Center

Skill Level
Fundamentals
Duration 20 minutes
Updated Nov 26, 2023

About this learning path

Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.

Your instructors

Dennis HeimWorld Wide TechnologyTech Solutions Arch II, ATC

Prerequisites

  1. Eagerness to learn

What you'll learn

  1. Webex Contact Center Overview
  2. Webex Contact Center Features & Functionality
  3. Integrating Microsoft Teams & Webex Contact Center

Technologies

Learning path
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Webex Contact Center
  1. 1. Webex Contact Center
    1. Enroll in this learning path to view locked contentWhat is Webex Contact Center?
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    2. Enroll in this learning path to view locked contentWhat is Webex Contact Center Routing Orchestration
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    3. Enroll in this learning path to view locked contentWhat is Webex Contact Center with Microsoft Interoperability
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  2. 2. Conclusion
    1. Enroll in this learning path to view locked contentQuiz
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    2. Enroll in this learning path to view locked contentLearning Path Complete
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