Accomplished Customer Service Executive and Consultant with over twenty-five years of experience in contact center operations leadership and management. Highly knowledgeable in all facets of managing and running successful contact centers. Possess a high level of technical understanding and aptitude with the ability to create effective solutions for organizations. Insightful, resourceful, and decisive, with a strong set of analytic and problem-solving skills. Excellent communicator with skills to collaborate with professionals at all levels of an organization. Excellent ability to facilitate and manage change. Specialties: Customer Experience and Operations Management, Health Care Contact Center Optimization, Executive Leadership, Strategic Planning, Change Management, Team Leadership, Resource Allocation, Analytical Problem Solving, Hardware and Software Implementation, Vendor and Contractor Management, Consulting, Operations Management