Customers place a high value on the overall experience they have with a brand and expect seamless interactions across various channels, personalization and quick issue resolution. Webex Contact Center empowers your agents with the tools they need to engage with customers effectively, efficiently, and empathetically. Its scalable platform supports personalized customer journeys, enhances productivity, and adapts to your business needs to revolutionize CX and drive business growth. WWT is Cisco's strategic partner who works with your organization from strategy to implementation and beyond. WWT advisors and technical architects team up with your business and IT leadership to define and validate business requirements, understand operational processes and define the roadmap for contact center consolidation, cloud migration and modernization. Our architects and engineers work from roadmap to design, and then test integrated technologies, databases and applications in our Advanced Technology Center to ensure that together Cisco and WWT deliver the business outcomes you seek with minimal impact to business operations.
 

WWT experts and our Advanced Technology Center (ATC) support the latest in Webex Contact Center solutions.

Features and Benefits:

• Omnichannel Support: Seamlessly interact with customers across all communication channels – voice, video, chat, email, and social media – ensuring a consistent and unified customer experience.
• AI-Powered Assistance: Equip your agents with intelligent virtual assistance and AI-driven insights, so they can resolve queries faster and with more precision.
• Real-Time Analytics and Reporting: Gain access to powerful analytics and customizable reports that provide actionable insights into customer interactions and agent performance.
• Customizable Workflows: Tailor your contact center workflows with an intuitive drag-and-drop interface to suit your specific business needs.
• Scalable Infrastructure: Grow your contact center capabilities effortlessly with Webex's secure and reliable platform that scales to meet demand.
• Advanced Security and Compliance: Safeguard sensitive customer data with industry-leading security protocols and compliance standards.
• Integrated CRM: Get a 360-degree view of the customer by integrating with popular CRM systems, providing agents with all the information they need in one place.

Webex Connect (CPaaS): Innovative engagement that empowers both agents and your customers

Webex Connect is a product that unlocks a new era of customer communication. Communication Platform as a Service (CPaaS) redefines the way you engage with your customers, streamlining interactions across every touchpoint. Built for the modern business landscape, Webex Connect combines robust functionality with unparalleled ease of use, ensuring your organization stays connected, responsive, and ahead of the curve.
 

Features and Benefits:

• Multi-Channel Messaging: Connect with customers over their preferred channels, including SMS, MMS, chat, voice, email, and push notifications.
• API-First Design: Integrate powerful communication capabilities into your existing applications and services with our flexible APIs.
• Automation and Bots: Implement intelligent bots and automated workflows to handle inquiries, drive conversations, and resolve issues efficiently.
• Real-Time Analytics and Insights: Gain a deeper understanding of your customer interactions with real-time analytics and comprehensive reporting tools.
• Advanced Segmentation and Personalization: Create targeted campaigns and personalized messages based on customer data and behavior.
• Reliable Delivery Infrastructure: Benefit from our robust and scalable infrastructure that ensures your messages are delivered quickly and securely.

• Cisco Gold Integrator
• Cisco Webex Contact Center Specialization
• Cisco Master Collaboration Specialized
• Cisco Advanced Collaboration Architecture Specialized
• Cisco Advanced Customer Experience Specialized
• Cisco Hybrid Work from Office Specialized
• Cisco Learning Partner

Beyond contact center expertise, WWT was also recognized with three Cisco global partner awards in 2023, including Americas Partner of the Year and the global Collaboration and Security Partner of the Year.