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WebexOne 2024 Key Takeaways
We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Webex Connect - CPaaS Explained
Discover how Webex Connect, our enterprise-grade communications platform as a service (CPaaS), can improve your customer interactions across all channels.
AI Assistant in the Webex Contact Center
Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.
Maximizing Returns: AI Use Cases for Contact Center Success
AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Harness AI in your Contact Center with our Natural Language Accelerator
Your contact center requires AI technologies to stay competitive. Accelerate the deployment of your first AI solution with our Natural Language Accelerator.
AI: Igniting Contact Center Customer and Employee Experiences
AI-Driven Transformation in Contact Centers: From Frustration to Efficiency and Empowerment
Webex Contact Center
Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.
Gain Visibility into the Performance of Your Cisco Contact Center Environment (CCE)
Dramatically Improve Cisco Contact Center Performance with WWT and Cisco AppDynamics
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
The Hidden Risks of On-premises Contact Centers
By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Growing State University Evolves Student-Teacher Collaboration with Unified Strategy
WWT tested competing calling and meeting platforms to enable this university to standardize their technology and deliver a seamless experience. WWT's training of faculty and IT staff improve both the staff and student experience, opening up personalized, virtual connections and ensuring they could derive maximum value.