WWT experts and the  Advanced Technology Center (ATC) support the latest in Cisco Webex solutions:

Webex Suite

The Webex Suite is the world's first purpose-built solution designed to drive Hybrid Work. An end –to-end suite of secure collaboration products, delivered through a single cloud solution, and driven through a unified experience includes:

• Calling – Make and take calls across devices with an enterprise cloud phone system
• Meetings – Drive engaging and productive meetings with anyone, anywhere
• Messaging – Keep  communication flowing with rich messaging, secure file sharing, and whiteboarding
• Polling (Slido) – Encourage active participation with interactive Q&A and polling
• Events – Deliver virtual and hybrid event experiences with immersive content, interactive audience experiences, analytics, and more

Webex Contact Center

Make your contact center more personal, productive and profitable. Delivering on high customer expectations isn't easy, but with technologies like cloud, artificial intelligence (AI), machine learning (ML), and data analytics, your contact center can go beyond meeting expectations to becoming a center for growth. Webex Contact Center is a native cloud contact center that enables enriched customer engagement experiences between businesses and their customers

• Native cloud - Designed and built as a cloud solution for security, reliability, flexibility, and scalability
• Integrated experience - All your customer interactions — voice, chat, SMS, social, and email — handled within one unified desktop experience. Minimize app switching with integrated CRM and other business applications
• Collaborative teams -   Webex voice and chat collaboration tools let agents quickly communicate with supervisors and back-office SMEs to solve customer issues the first time, every time
• Skills-based routing -  Customers are matched to the agent with the best skills to improve first-contact resolution, customer satisfaction, and net promoter score

Webex Connect

Webex Connect, also known as CPaaS (Communications Platform as a Service), offers a range of benefits for organizations that need to communicate with consumers across multiple customer support channels, like web chat, SMS, mobile apps, and social platforms.   Webex Connect unifies communication streams and enables organizations to enhance customer interactions, automate processes, and maintain security while providing scalability.

• Key customer experience use cases for brands and organizations include:
• Acquisition: Delivering multi-channel promotional campaigns.
• Authentication: Sending one-time passwords (OTP) and enabling two-factor authentication (2FA).
• Nurturing: Using proactive messaging for welcome and onboarding.
• Support: Seamlessly handling interactions with live agents.
• Retention: Automating interactions to retain customers.Webex Devices

Webex Devices

Webex Devices are purpose built to help teams collaborate and create together in real time, no matter how far the distance. From the home office to intelligent meeting rooms, and anywhere in between, Webex Devices can accommodate any workspace by delivering rich collaboration experiences to support the needs of your evolving workforce regardless of meeting platform.

• Desk Series – Intelligent collaboration devices for every desk
• Room Series – Multi-screen video conferencing for every workspace
• Board Series - join video-first meetings, digitally whiteboard, annotate on shared content, use go-to web apps, and wirelessly present