Webex

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Transforming the Digital Employee Experience at Clayco to Enable Purposeful Collaboration

Clayco tapped into WWT's videoconferencing integration expertise to implement a strategy that allows its employees to seamlessly collaborate anytime, anywhere.

Case Study

• Jun 1, 2023

Clayco: Reimagining the Workplace to Build a Culture of Collaboration

Learn how WWT helped the leading design and build company unify its collaboration platform to provide a seamless experience for employees and customers.

Case Study

• Jun 1, 2023

World Wide Technology Wins Cisco Global Collaboration and Webex Global Partner of the Year Awards

WWT honored for exceptional collaboration, underscoring its impact on Cisco's global partner ecosystem

Press Release

• Oct 30, 2024

Preventing Proximity Bias in the Hybrid Workplace

With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.

Article

• Feb 27, 2024

Cisco Webex Calling

This Learning Series will provide insight into the world of Webex Calling. This world includes things like Multi-tenant (MT), Dedicated Instance (DI), and numerous 3rd parties integrations. The intent of this learning series is to expose the learner to Webex Calling from a system and architectural perspective.

Learning Series

What's new

Transforming Customer Experience with Cisco Webex AI Agent and Solutions

Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.

Blog

• Jan 8, 2025

Cisco AI Assistant for Webex

Say goodbye to communication gaps

Video

• 1:07

• Nov 27, 2024

WebexOne 2024 Key Takeaways

We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.

Blog

• Oct 31, 2024

World Wide Technology Wins Cisco Global Collaboration and Webex Global Partner of the Year Awards

WWT honored for exceptional collaboration, underscoring its impact on Cisco's global partner ecosystem

Press Release

• Oct 30, 2024

Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX

Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.

Blog

• Oct 19, 2024

Webex Connect - CPaaS Explained

Discover how Webex Connect, our enterprise-grade communications platform as a service (CPaaS), can improve your customer interactions across all channels.

Video

• 1:51

• Jul 25, 2024

AI Assistant in the Webex Contact Center

Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.

Video

• 0:44

• Jul 25, 2024

Enterprise Video Conferencing: Next-Gen Meetings Briefing

Meetings are integral to how we do business — they're where decisions are discussed and made. Good meetings are simple to schedule and join, and they foster engagement and collaboration from each participant, whether remote or in person. This two- to four-hour briefing will focus on the latest meeting room technologies and explain the various options for simplifying and enhancing the experience across your enterprise.

Briefing

WWT Experts Name Their "Can't-Miss" Sessions at Cisco Live 2024

Our most anticipated sessions paired with supporting content from wwt.com.

Blog

• May 29, 2024

Webex Calling Dedicated Instance

Webex Calling Dedicated Instance is one of the two flavors of Webex Calling that is available. This solution is rooted is popular applications such as Communication Manager, Unity Connection and several others. This learning path will introduce you to Webex Calling, and then device into each of the components of Dedicated Instance. At the end, we will take you through the administrative interface of our Dedicated Instance tenant that powers numerous labs inside the Advanced Technology Center (ATC)

Learning Path

Cisco Webex Calling

Learning Series

Cisco Webex Calling Multi-Tenant (MT)

Webex Calling Multi-Tenant is one of the two flavors of Webex Calling that is available. This solution is cloud native. This learning path will introduce you to Webex Calling, and explore some of the more advanced functions such as Webex Calling Customer Experience.

Learning Path

Cisco and WWT Address Growing Compliance and Security Challenges Facing Banking IT Leaders

To help address the challenges facing banking leaders, WWT and Cisco will work more closely together and make substantial investments to help banks close the gaps in compliance and security.

News

• Mar 25, 2024

Clayco Case Study

This video highlights how WWT helped Clayco reimagine the workplace to build a culture of collaboration.

Video

• 2:55

• Mar 15, 2024

Preventing Proximity Bias in the Hybrid Workplace

With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.

Article

• Feb 27, 2024

WWT wins Global Americas, Collaboration and Security Partner of the Year at Cisco Partner Summit 2023

"WWT is incredibly proud to receive three global partner awards, among several others across various areas of our business, from our long-standing partners at Cisco." - Jim Kavanaugh

Press Release

• Nov 9, 2023

What Is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service enables collaboration, conferencing and messaging via the cloud. Discover how UCaaS reduces costs and enhances productivity.

Article

• Sep 5, 2023

WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce

A large telecommunications provider retools their approach to training with Cisco Webex and WWT Adoption Services.

Case Study

• Jul 15, 2023

What Is Collaboration and Collaborative Workspace?

What does collaboration mean in the workplace, why it's important, and how to choose the best collaboration tools for your business.

Article

• Jul 6, 2023

Playlist

WWT's Approach to Collaboration

World Wide Technology helps organizations solve their most complex collaboration challenges. From strategy to execution, our digital workspace team delivers seamless meeting, calling and collaboration experiences to support your anywhere workforce.

Playlist

• Jun 15, 2023