Customer Experience Transformation Workshop
What to Expect
In a technologically unbiased, interactive space, WWT Digital Advisors lead a customized, interactive session that fosters strategic discussion to crystallize your unique goals, ambitions, and challenges regarding digital transformation. This conversation will span several aspects of your business – strategy, talent, operations – in order to align business and technology priorities.
- Framing of stakeholder and organizational needs
- Review current state: challenges, key metrics, partners and technology ecosystem
- Describe customer and employee journeys and workflows
- Whiteboard business goals and desired outcomes
- Prioritize highest impact focus areas
Goals & Objectives
This workshop helps organizations discover and define potential new revenue growth opportunities and workstream efficiencies. WWT experts collaborate with you to identify your highest-impact business outcomes and establish a plan to create alignment across stakeholders.
- More specifically, this workshop serves to align your teams behind specific outcomes and prioritize next steps to better support future business and IT initiatives.
- Bring the right people to the table to uncover substantial opportunities for optimization, growth and future sustainability.
- Build empathy and insight into the effects on users, enabling us to create success criteria to inform actionable roadmaps and plans.
Deliverables include:
- Post-workshop brief that captures your key challenges while summarizing the priorities and opportunities identified in the workshop session.
- A unified, high-level roadmap that sets you on the right path to digital transformation.
What is a workshop?
A workshop is a paid consulting engagement with predefined objectives, and results in the creation of strategic recommendations and next steps, e.g., action plans, high-level architectural designs, proposals or quotes for project implementation. Workshops may be delivered virtually or on-site.
Who should attend?
Chief Digital and Marketing Officers (CDO, CMO), Chief Experience Officers (CXO), CIOs, CTOs, COOs, IT VPs, and Line of Business Owners. Anyone with a material interest and responsibility for delivering digital innovation, improving digital products, product ownership, customer experience and loyalty program leadership.
Benefits
Your team will gain a better understanding of how your digital successes impact your customers, patients, students, citizens, and employees. You will identify potential gaps, areas of consideration, blind spots or headwinds to your progress. Doing so will help prioritize the next steps in your journey to digital transformation. The deliverable following this workshop is a unified, high-level roadmap that sets you on the right path to digital transformation.