Digital Employee Experience (DEX) is a user's holistic experience with the digital workplace, which in turn enables a positive customer experience. The Lakeside SysTrack platform empowers IT leaders to align finite team and technology resources with macro views of estate health through the lens of employee productivity and the bottom line.
Directly from the workspace, Lakeside SysTrack captures data such as CPU, disk, memory, and other 10,000+ data points. Here are the other reasons why this is a valuable DEX tool to have in your arsenal:
Productivity improvements. Enable a better digital employee experience – one that can streamline processes, reduce manual tasks, and provide employees with easier access to information and tools. This can lead to increased productivity and efficiency, as employees spend less time managing IT help desk support and more time on value-added activities.
Software license optimization. Provide a clear understanding of what software is deployed and its usage over time. This allows enterprises to rationalize software subscriptions based on actual needs or recognize savings by reclaiming and reducing licenses.
Hardware optimization. Improve end-user experience and cost savings for the enterprise by providing a data-driven approach to device lifecycle processes and other strategic hardware activities by leveraging SysTrack data.
Self-help. Empower users to resolve issues using the SysTrack Self-Help tool via automation with a simple self-help tray to fix problems, in turn reducing service desk tickets and costs.
DEX visibility. Identify and improve the digital end-user experience impact by leveraging SysTrack's Health Score to identify areas for remediation. The result is increased user efficiency, reduced user impacts and improved knowledge of the health of the IT estate thanks to greater visibility into what affects the end-user experience.
Talent attraction and retention. Be able to prioritize digital employee experience, thereby attracting top talent and retaining skilled employees. A modern and user-friendly digital work environment can be a competitive advantage in the job market.
Data-driven insights. Gain a better understanding employee preferences related to their digital tools and usage patterns, based on endpoint data and analytics. These insights can help organizations make informed decisions about resource allocation, process improvements and future digital initiatives.
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