Digital experience monitoring (DEM) combines real-time analytics, employee sentiment data and automated remediation to help IT leaders increase employee productivity, engagement and empowerment. It is a key component of a digital employee experience (DEX) strategy.

A true DEM solution provides a holistic view of the DEX. It leverages the data an organization is already gathering and closes the gaps where data is missing. Then it translates all that information into actionable insights that drive change, improve performance and create fresh experiences.

The terms digital experience monitoring (DEM) and digital employee experience (DEX) are often conflated but, in fact, mean two different things. It's important to understand that DEM is a component of a DEX strategy.

The term DEX refers to any interaction employees have with workplace technology (their digital workspace). It focuses on empowering employees to seamlessly access any application, on any device, from any location. 

In contrast, DEM refers specifically to an IT organization's ability to monitor, measure, track and remediate the DEX in order to exceed employees' expectations. DEM solutions can measure several factors — employee sentiment data, application performance, device performance, connectivity, etc. — to identify and resolve issues, and improve the performance of workplace technology. 

Increasingly, IT leaders are being tasked with improving the digital employee experience (DEX) at their organizations. The problem is many IT departments lack the visibility, data and actionable insights to make informed decisions about enhancements. Digital experience monitoring (DEM) can help. 

To learn more about DEM, request a workshop to ask our experts specific questions about DEM for your environment. If you're ready to get started, check out our IT Leader's Guide for five steps to ensure a smooth and successful implementation.