What is digital experience monitoring?

Digital experience monitoring (DEM) combines real-time analytics, employee sentiment data and automated remediation to help IT leaders increase employee productivity, engagement and empowerment. It is a key component of a digital employee experience (DEX) strategy. A true DEM solution provides a holistic view of the DEX. It leverages the data an organization is already gathering and closes the gaps where data is missing. Then it translates all that information into actionable insights that drive change, improve performance and create fresh experiences.

Why Digital Experience Monitoring is a Strategic Move for IT Leaders

Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Article
•Nov 15, 2023

Top Digital Experience Monitoring Solutions for Employee Experience

Our experts have evaluated, tested and deployed eight leading DEM solutions in our Advanced Technology Center to provide insights into key strengths, capabilities and ideal use cases.
Article
•Mar 10, 2025

Digital Experience Monitoring Insights

Organizations are adopting Digital Experience Monitoring (DEM) solutions as part of their Digital Employee Experience (DEX) strategy. This post addresses some of the key DEM considerations when adopting a DEX strategy.
Blog
•Mar 7, 2024

Go Beyond Fixing Broken IT to Improve the Digital Employee Experience

Unlock the secrets to a frustration-free digital experience by using Digital Experience Monitoring (DEM) tools to improve employee experience and productivity in ways that make a meaningful impact to their daily life.
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•Dec 4, 2024

Benefits of digital experience monitoring (DEM)

Benefits of digital experience monitoring (DEM)

Be proactive

Identify and resolve issues before they disrupt the DEX.

Benefits of digital experience monitoring (DEM)

Increase productivity

Increase employee productivity and simplify IT management with optimized experiences.

Benefits of digital experience monitoring (DEM)

Improve retention

Satisfied employees are more likely to stay.  

Benefits of digital experience monitoring (DEM)

Customize reporting

Drill down into specific persona experiences.

Benefits of digital experience monitoring (DEM)

Make data-driven decisions

Make the right decisions faster about experience enhancements based on data insights.

Benefits of digital experience monitoring (DEM)

Build alignment

Foster collaboration between IT and business leaders to build a prioritized technology roadmap.

Digital experience monitoring (DEM) versus digital employee experience (DEX)

The terms digital experience monitoring (DEM) and digital employee experience (DEX) are often conflated but, in fact, mean two different things. It's important to understand that DEM is a component of a DEX strategy.

The term DEX refers to any interaction employees have with workplace technology (their digital workspace). It focuses on empowering employees to seamlessly access any application, on any device, from any location. 

In contrast, DEM refers specifically to an IT organization's ability to monitor, measure, track and remediate the DEX in order to exceed employees' expectations. DEM solutions can measure several factors — employee sentiment data, application performance, device performance, connectivity, etc. — to identify and resolve issues, and improve the performance of workplace technology. 

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•Aug 9, 2024

Digital experience monitoring tools and vendors

There are many DEM tools on the market, ranging from comprehensive platforms to niche solutions. It can be difficult to determine what your organization needs and what it can operate without. To help narrow the list, we've evaluated, tested, implemented and partnered with these top DEM vendors.

IR

Integrated Research, Inc. (IR) optimizes performance management and analytics for enterprise communications, collaboration, and payment systems.
Partner

Lakeside Software

Lakeside Software provides cloud-based digital experience management.
Partner

Nexthink

Nexthink is a software company focused on helping IT to shape smart and productive workplaces. Nexthink brings clarity to your IT department through a unique combination of real-time analytics, automations, and employee feedback.
Partner

Omnissa

Omnissa is a comprehensive digital platform that unifies, automates, and efficiently scales the digital workspace.
Partner

Riverbed

Since its inception in 2002, Riverbed has helped the world's largest organizations empower the digital experience and drive enterprise performance. With two industry-leading solutions – Riverbed for Unified Observability and Riverbed Acceleration – Riverbed transforms data into actionable insights across the entire digital ecosystem and accelerates performance for a seamless digital experience.
Partner

Splunk

Splunk makes machine data accessible across an organization by identifying data patterns, providing metrics, diagnosing problems, and providing intelligence for business operations.
Partner

ThousandEyes

Measuring and monitoring user experiences, both employees and customers, is what ThousandEyes, now part of Cisco, does by providing unmatched visibility of resources in private, public cloud and hybrid cloud networks. 
Partner

Zscaler

Zscaler is a secure access service edge (SASE) company providing zero trust security for cloud access.
Partner

Glossary of DEM terms: EUEM, DEX, DEEM, APM and more

Below is a list of DEM-related terms you may see when researching solutions.

  • End-user experience monitoring (EUEM): EUEM is a component of DEM. These solutions quantify end-user experiences by measuring specific metrics, such as device performance and connectivity.
  • Digital employee experience (DEX): DEX refers to any interaction employees have with workplace technology (their digital workspace).
  • DEM score: Generally, DEM scores are generated by measuring six key areas of DEX, including employee sentiment, application performance, device performance, connectivity, security and operations/support.
  • Digital employee experience management (DEEM): VMware by Broadcom's end-user experience management software for measuring, analyzing and optimizing experiences across digital touchpoints.
  • Application performance monitoring (APM): The practice of using software tools to monitor and manage the performance and availability of software applications, including response times, throughput and error rates.
  • Experience level agreements (XLAs): A modern approach to measuring the success of service delivery, focusing on the actual experience of the employee rather than just technical metrics.
  • Zscaler digital experience (ZDX): A cloud-delivered digital experience monitoring service that is part of the Zscaler Zero Trust Exchange™. It provides end-to-end visibility and troubleshooting of end-user performance issues for any user or application, regardless of location.
  • Software-as-a-service (SaaS) monitoring: The process of continuously tracking and analyzing the performance of SaaS applications, along with the necessary hardware.

 

Get started with digital experience monitoring

Increasingly, IT leaders are being tasked with improving the digital employee experience (DEX) at their organizations. The problem is many IT departments lack the visibility, data and actionable insights to make informed decisions about enhancements. Digital experience monitoring (DEM) can help. 

To learn more about DEM, request a workshop to ask our experts specific questions about DEM for your environment. If you're ready to get started, check out our IT Leader's Guide for five steps to ensure a smooth and successful implementation. 

An IT Leader's Guide to Implementing Digital Experience Monitoring

Follow these five steps to ensure a smooth implementation of DEM and fresh employee experiences.
Article
•Apr 28, 2025

Digital Employee Experience (DEX) Strategy Accelerator Workshop

The shift to hybrid work has transformed how employees engage with technology, collaborate with colleagues and navigate their work tasks. To harness the full potential of this shift, organizations must understand and optimize the digital employee experience. In this workshop, you'll learn valuable insights, methodologies, data-driven approaches and practical tools to kick-start your digital employee experience (DEX) strategy and align your stakeholders.
Workshop
•4 hrs

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