Thought Leader with Technology Solutions experience of 33 years - 15 years experience with Performance Engineering, Monitoring, Observability, & AIOps. Started at WWT in January 2022 and currently manage the WWT Global AIOps Practice that encompasses all pre-sales engineering activities (demos, workshops, advisement/input into customer strategies, labs, influence into our Tier-1 GTM vendor partners roadmaps, early-access to test new OEM capabilities, PoCs/PoVs, and solution architecture). My team and I pride ourselves on industry expertise, technical relevance, humility, and acting as a trusted advisor for our valued customers. Proud alumni of American Express for 24 years – Engineering Director of Global Loyalty Technologies, Director of Performance Engineering & Monitoring elevating the Enterprise Command Center with Tiered Monitoring Services & Critical User Journeys, Corporate Services Technologies (Business & Consumer Travel), Establishment Services’ Office Automation, WFC Telecommunications. Enterprise Solutions Architect for OnX/CBTS specializing in Observability and AIOps for 6+ years. MSIM – Arizona State University’s WP Carey School of Business MIT Certification - Artificial Intelligence: Implications for Business Strategy Program