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Maximizing Returns: AI Use Cases for Contact Center Success

AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Article
•Jan 21, 2025

Digital Workspace Priorities for 2025

A roadmap for improving the digital employee experience
WWT Research
•Jan 1, 2025

World Wide Technology Accelerates Enterprise AI With Debut of Coding Assistant, Digital Humans and Agents Featuring NVIDIA AI

WWT introduces first-of-its-kind software coding assistant solution for developers, combining AI solutions from NVIDIA, Cisco and Codeium, the makers of Windsurf.
Press Release
•Mar 18, 2025

Customer Experience Priorities

A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
WWT Research
•Jul 23, 2024

Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail

Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.
Webinar
Apr 2, 2025 • 9am

What's new

Optimize and Automate Unified Communications Operations

WWT's guide to UC Operations to support seamless work, streamline IT operations, train employees and improve ROI.
Article
•Apr 18, 2025

Dynamic Persona Assessment

An organization's workforce — its employees — are at the center of every process and digital transformation. So it's crucial they have the right tools for success. Yet we often find end-user technology decisions are disjointed, left up to distinct business units or simply sprawling over time. <br/> <br/> When organizations pivot towards employee-centric digital experience or plan for large-scale workspace refresh, the need to empower end users with the right technology tools and provide measurable business value is paramount. <br/> <br/> Our Dynamic Persona Assessment differentiates itself from traditional persona assessments by merging data and institutional knowledge, building a sustainable persona framework that can be used for a variety of business and technical decisions and initiatives.
Assessment

Prisma Access Browser – Secure Browsing for the Modern Enterprise

Palo Alto Networks' Prisma Access Browser revolutionizes cybersecurity for the modern workforce.
Article
•Apr 10, 2025

For Today's CX, Every Detail Matters — Even Down to the Headsets in Your Contact Center

Modern CX is more than just a buzzword.
Article
•Apr 4, 2025

Contact Center Introduction Briefing

Successful contact centers are proactive, intelligent and take advantage of AI and automation using flexible and scalable solutions. Traditional on-premise contact center solutions can be slow to react to customer demands based on limited flexibility and slow time to market. Cloud-based Contact Center platforms use modern cloud architecture that is easy to deploy and manage. Book us for this analyst-style call to discuss latest trends, modern contact center platforms, and cloud contact center as a service (CCaaS).
Briefing

Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail

Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.
Webinar
•Apr 2, 2025 • 9am

Partner POV | Transform Your IT Strategy with Riverbed Aternity's First Unified Agent Release

Aternity 12.2.5 revolutionizes digital experience management with advanced monitoring tools and seamless deployment via the Riverbed Unified Agent.
Partner Contribution
•Mar 31, 2025

Partner POV | Smarter Device Refresh: Balancing Costs and Employee Productivity

Balancing device refresh cycles is a complex challenge for IT departments, often leading to inefficiencies and unnecessary costs. Riverbed's Aternity Smart Device Refresh offers a data-driven solution, optimizing device management by aligning refresh decisions with actual performance insights, enhancing productivity, and controlling IT budgets.
Partner Contribution
•Mar 25, 2025

Partner POV | DEM vs. DEX: Understanding the Difference and Why Aternity Excels in Both

In a digital-first world, optimizing experiences for employees and customers is crucial. Digital Experience Monitoring (DEM) and Digital Employee Experience (DEX) are key technologies for this. Riverbed uniquely integrates both, offering AI-driven insights and automation to enhance IT efficiency and user satisfaction, leading to superior business outcomes.
Partner Contribution
•Mar 25, 2025

Partner POV | Modernize your VDI and apps with Omnissa Horizon

Omnissa Horizon® revolutionizes desktop and app delivery with scalable virtual solutions across on-premises and public clouds. Simplifying IT operations, Horizon offers rapid provisioning, centralized management, and robust security.
Partner Contribution
•Mar 25, 2025

Partner POV | Published app environments: Why you need a fresh approach

Traditional VDI app deployments are complex and costly. Omnissa's Apps on Demand simplifies app management, user entitlements, and infrastructure utilization, while supporting both legacy and modern apps.
Partner Contribution
•Mar 25, 2025

Digital Trends Spotlight: Key Insights on Workforce Productivity Tools

An overview of the latest trends and insights in employee experience with a focus on new artificial intelligence (AI) tools available for enterprises.
WWT Research
•Mar 25, 2025

Partner POV | Omnissa Horizon and VMware vSphere Foundation for VDI combined offerings explained

Omnissa's new Horizon® and VMware vSphere Foundation for VDI combined offerings enhance customer deployments with seamless renewals and expansions.
Partner Contribution
•Mar 21, 2025

Overcoming Shadow AI to Drive Enterprise AI Adoption

AI is transforming enterprises — but are businesses actually using it effectively? In this episode of the AI Proving Ground Podcast, experts Jon Duren and Jay Custard explore the real challenges of enterprise AI adoption — from underutilized AI tools and shadow AI risks to the struggle of proving AI's ROI.
Video
•1:59
•Mar 19, 2025

World Wide Technology Accelerates Enterprise AI With Debut of Coding Assistant, Digital Humans and Agents Featuring NVIDIA AI

WWT introduces first-of-its-kind software coding assistant solution for developers, combining AI solutions from NVIDIA, Cisco and Codeium, the makers of Windsurf.
Press Release
•Mar 18, 2025

Partner POV | Enhancing IT Operations with Predictive AI and Proactive Insights

Riverbed IQ's Predictive AI revolutionizes IT operations by transforming reactive troubleshooting into proactive prevention. This scalable, cloud-native solution optimizes resource utilization, reduces downtime, and enhances user satisfaction, empowering strategic decision-making.
Partner Contribution
•Mar 17, 2025

Partner POV | Riverbed NPM+: Empowering Work from Anywhere with Enhanced Network Performance

The work-from-home model has revolutionized IT, but it introduces visibility gaps and security risks. Riverbed's NPM+ addresses these by providing end-to-end network monitoring, real-time diagnostics, and enhanced security.
Partner Contribution
•Mar 17, 2025

Partner POV | Driving the Future of DEX with Riverbed IQ Assist: A GenAI Service for Aternity

Riverbed IQ Assist revolutionizes IT operations with AI-driven insights, proactive diagnostics, and automated workflows. By integrating into ITSM applications, it empowers service desk teams to resolve issues faster and more efficiently, enhancing overall productivity and user satisfaction. This innovation marks a significant leap in managing IT complexity and ensuring reliable outcomes.
Partner Contribution
•Mar 17, 2025

Calculating the ROI of AI in Your Contact Center Briefing

ROI calculators quantify the financial impact of AI solutions in contact centers. WWT's suite of calculators helps contact center leaders assess potential cost savings and efficiency gains, making it easier to secure approval for AI technologies.
Briefing

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.
WWT Research
•Mar 14, 2025