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Digital Workspace Priorities for 2024
A roadmap for improving the digital employee experience
Customer Experience Priorities
A roadmap for exceeding customer expectations, leveraging AI effectively and creating a competitive advantage
Maximizing Returns: AI Use Cases for Contact Center Success
AI is revolutionizing the way businesses interact with their customers. Here are the top ways that contact center leaders should leverage AI to yield the biggest ROI.
Why Digital Experience Monitoring is a Strategic Move for IT Leaders
Learn what digital experience monitoring is, how it can improve the employee experience, and what you can do now to get started.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
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AI in the Contact Center
The Contact Center is another business area that has been enhanced by the benefits of AI. WWT's Terry Ford presents current trends in Contact Center AI and the benefits of the Automated Call Summarization tool.
Reducing Digital Friction for Frontline Workers
Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.
Partner POV | All About AI on Logitech Devices
Artificial intelligence (AI) is more than just the hot topic of the day — it's quickly becoming a go-to tool to boost business efficiency and productivity. When it comes to Logitech devices, the AI features that we've built into our devices are designed to provide seamless, engaging, and productive experiences for employees throughout the workplace. Equally important, Logitech's AI features are on-device, ensuring safety and security for IT teams and employees.
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Oracle Session Border Controller Sandbox
This lab is sandbox environment designed to simulate a collaboration ecosystem with Oracle Session Border Controllers. Participants will have access to a Cisco and Asterisk Collaboration environments. Students will be able to test and configure the Oracle Session Border Controllers and enable VoIP calling between the systems.
Transform your Digital Workspace with WWT
Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Partner POV | Five9 AI Knowledge
Deliver contextual, knowledge-based answers in virtual and live agent interactions
Logitech Sight, Better Together with Microsoft
Bring a front and center meeting experience to the remote meeting world
WebexOne 2024 Key Takeaways
We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.
Partner POV | What is MeetUp 2?
Upgrade your small meeting rooms with the Logitech MeetUp 2, an AI-powered USB conference camera for small spaces that simplifies the meeting experience for employees and IT.
Digital Trends Spotlight: Essential Updates for Digital Workspace Leaders
An overview of the latest trends and insights in EX and CX
5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency
Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Cisco Meraki Smart Camera and Environmental Sensors Lab
Welcome to the WWT ATC Cisco Meraki Smart Camera and Environmental Sensors Lab. This lab allows you to gain hands-on experience with the Cisco Meraki Smart Cameras and Sensors.
Empowering Employees as Champions of Customer Experience | Research
In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs.
Join WWT's business development manager, Morgan Laville and digital advisor Brencis Stanford as they outline actionable steps for leaders, such as partnering with EX leaders, comparing employee and customer journeys, addressing workflow friction, and measuring both EX and CX metrics in tandem.
Wireless Strategy Briefing
Many enterprise networks currently in operation were not designed to support the throughput demands of today's mobile and wireless devices. To meet these demands, and provide positive experiences for the business and end users, organizations must harness appropriate wireless mediums. This requires establishing a wireless strategy that incorporates technologies such as Wi-Fi 6/6e, DAS, and 5G connectivity options.
Manage Windows Endpoints Better — Get Them Off the Domain
Use modern management to provide improved and more secure Windows management without being domain joined.
Poly Studio V52 USB Video Bar: Raise the bar with every meeting
For the latest in advanced conferencing tech coupled with USB simplicity, Poly Studio V52 Premium USB Video Bar has
joined the call. Make effortless, crystal-clear connections in any medium-sized room thanks to striking visuals and next Gen AI features.
Poly Studio R30 Plus Bundle: Simply better meetings
Transform your collaboration with advanced video and superb audio that are simple for anyone on your team to use. The result is meetings that start on time, increase inclusivity, and improve communication and productivity. ​
The Impact of AI on EUC: VDI
As AI workloads shift to the edge, leveraging VDI/RDS offers dynamic scalability and flexibility. This blog explores the impact of AI on resource demands, management tooling and user experience, highlighting the potential for autonomous optimization in hybrid environments.