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7 results found
Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Partner POV | Experience Economy Math: Low Costs Don't Build Customer Loyalty
In a commoditized market, brands struggle to differentiate themselves based on price alone. Consumers value their experience with a brand and are willing to pay more for products from brands with good reviews. By orchestrating experiences for both customers and employees, companies can achieve high satisfaction levels and create loyal brand promoters.
The Hidden Risks of On-premises Contact Centers
By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Partner POV | Why AI Will Change the Customer Experience Forever
Leveraging AI can greatly enhance the customer experience (CX) in contact centers. By striking a balance between technology and the human touch, businesses can unlock the full potential of AI and create exceptional customer experiences.
Partner POV | 5 Customer Experience Transformation Tactics to Use Now
The customer experience (CX) industry is constantly evolving due to technology advancements and rising customer expectations. To stay competitive, CX leaders need to focus on strategies and technologies that transform experiences. By looking beyond the current trends and towards the future, organizations can gain a competitive advantage in the CX landscape.
Partner POV | Behind the AI Hype: Dispelling 10 Contact Center Misconceptions
Artificial intelligence (AI) will play a critical role in customer experience (CX) operations, but it's important to avoid getting caught up in the hype. AI will collaborate with humans, elevating their jobs rather than replacing them.