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Cloud Contact Center Migration Workshop
The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Government Agency Modernizes Contact Center with Omnichannel Strategy
Contact center modernization projects can be daunting for large organizations due to competing requirements and priorities. WWT helped a city government agency develop an omnichannel contact center strategy, roadmap and implementation plan to improve its customer and agent experience.