What's new
Cisco Finesse 12.5 Administration Lab
Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.
Reimagining Patient Access for Comprehensive Care
Enhancing patient experience is crucial in healthcare as it influences outcomes and provider performance. By focusing on positive experiences, you enhance satisfaction, reputation and loyalty. Centralizing patient access can still deliver a patient-centric strategy that highlights personalization, empathy and efficiency.
AI-Enhanced Solutions: Taking Your Service Desk Operations to the Next Level
Use the power of Artificial Intelligence and Natural Language Understanding to elevate your service desk delivery capabilities