What's new
Cisco Webex Calling Architecture
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. With the rising popularity of cloud, nearly all aspects of Collaboration are now available in cloud as well as hybrid consumption models.
Cisco Finesse 12.5 Administration Lab
Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.
Unified Contact Center Express 12.5 Configuration Lab
Configure Cisco's Unified Contact Center Express from the ground up. Start with a review of the installation parameters and licensing. Configure JTAPI call control, create a queue, and assign agents and supervisors to take inbound calls. Test it all using Cisco Finesses agent and supervisor desktops.
Reimagining Patient Access for Comprehensive Care
Enhancing patient experience is crucial in healthcare as it influences outcomes and provider performance. By focusing on positive experiences, you enhance satisfaction, reputation and loyalty. Centralizing patient access can still deliver a patient-centric strategy that highlights personalization, empathy and efficiency.
Cisco Collaboration
This Learning Series will provide insight into world on Collaboration. Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the following modalities: persistent chat, text, voice, video, and voicemail. Enroll to learn more about some of the Cisco solutions around collaboration.
Webex Contact Center
Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.
Collaboration System Release 12.5
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the follow modalities: persistant chat, text, voice, video, and voicemail.
Many Collaboration platforms combine the modalities and feature hybrid architecture. No more are solutions local or in the cloud, but rather are all of the above. Contact center is considered part of Collaboration as well.
Collaboration System Release 14
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the follow modalities: persistant chat, text, voice, video and voicemail.
Many Collaboration platforms combine the modalities and feature hybrid architecture. No more are solutions local or in the cloud, but rather are all of the above. Contact center is considered part of Collaboration as well.
This learning path contains a combination of 14.x as well as 12.5 versions. As of June 2023, the latest release of the Cisco Contact products is 12.5 and 12.6, while the rest of the Collaboration products, the latest release is 14.X.