Public cloud consumption contracts are commonplace for organizations with significant public cloud usage. Each major cloud service provider offers its own Enterprise Agreement and commitment vehicle: Microsoft Azure Consumption Commitment (MACC), Amazon Web Services Enterprise Discount Program (AWS EDP) or Amazon Web Services Private Pricing Agreement (AWS PPA), and Google Cloud Commit Enterprise Agreement (Google Cloud EA). It's critical to evaluate all factors impacting your ability to meet or exceed your contractual commitments, so you don't undercommit (e.g., miss additional discounts) or overcommit (e.g., pay for unneeded services).

The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover. Those challenges include: Assuring the new platform's implementation is delivered on time with all the requested and required features. What function and feature gaps are obstacles to achieving expectations? Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?