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Embracing the Metaverse: Immersive Experiences in Media, Entertainment and Gaming
Immersive experiences are expected to revolutionize gaming, entertainment and media, transforming our daily lives. This blog explores the Computer Vision and AR/VR solutions that customers in the MEG sectors are using to stay competitive and retain their audiences in this rapidly evolving landscape.
A Brief History of NLP
NLP has substantially transformed our daily life. We dive into the history of NLP models to understand its past, present, and future, and how NLP can help businesses create value using text data.
Transforming Customer Experience with Cisco Webex AI Agent and Solutions
Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.
Challenging Aspects of Structured Concurrency in Swift (Part 1)
Structured concurrency in the form of Async/Await has come to the Swift language. While it brings great power and understanding to writing asynchronous code, it does come with some "gotchas." In Part 1, we examine the difficulties of actors conforming to protocols.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Unlocking the Power of CPaaS: Connecting the Dots for Business Success
Communication Platform as a Service (CPaaS) is a powerful tool that revolutionizes how businesses communicate with customers and internally. In this blog post, we'll explore what CPaaS is, its benefits and how it's shaping the future of communication.
Elevating Retail Analytics: Entry into Computer Vision for Success
Retailers should consider replacing traditional retail analytics solutions like RetailNext and ShopperTrak with computer vision systems for enhanced accuracy and precision in data collection, real-time analytics, and improved security measures. Computer vision offers comprehensive insights into customer behavior and provides scalability for businesses of various sizes. The integration of computer vision with emerging technologies further positions retailers to adapt to evolving consumer expectations and stay competitive in the dynamic retail landscape.
Challenging Aspects of Structured Concurrency in Swift (Part 2)
Structured concurrency in the form of Async/Await has come to the Swift language. While it brings great power and understanding to writing asynchronous code, it does come with some "gotchas." In Part 2, we examine some issues working with structured concurrency.
Higher Education Research Demands a Better Together Model
To win the day, higher education institutions need more, but may well have to make do with less. How can they navigate this contradictory environment?
AI-Enhanced Solutions: Taking Your Service Desk Operations to the Next Level
Use the power of Artificial Intelligence and Natural Language Understanding to elevate your service desk delivery capabilities
Team Building & Connection: Engaging From Behind the Screen
Socialization, concentration and identification are used to build teams and promote healthy client relationships.
Customer Experience - Then and Now
Embrace customer experience expectations in the rapidly evolving contact center environment.