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Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
Embracing the Metaverse: Immersive Experiences in Media, Entertainment and Gaming
Immersive experiences are expected to revolutionize gaming, entertainment and media, transforming our daily lives. This blog explores the Computer Vision and AR/VR solutions that customers in the MEG sectors are using to stay competitive and retain their audiences in this rapidly evolving landscape.
A Brief History of NLP
NLP has substantially transformed our daily life. We dive into the history of NLP models to understand its past, present, and future, and how NLP can help businesses create value using text data.
Challenging Aspects of Structured Concurrency in Swift (Part 2)
Structured concurrency in the form of Async/Await has come to the Swift language. While it brings great power and understanding to writing asynchronous code, it does come with some "gotchas." In Part 2, we examine some issues working with structured concurrency.
Challenging Aspects of Structured Concurrency in Swift (Part 1)
Structured concurrency in the form of Async/Await has come to the Swift language. While it brings great power and understanding to writing asynchronous code, it does come with some "gotchas." In Part 1, we examine the difficulties of actors conforming to protocols.
Elevating Retail Analytics: Entry into Computer Vision for Success
Retailers should consider replacing traditional retail analytics solutions like RetailNext and ShopperTrak with computer vision systems for enhanced accuracy and precision in data collection, real-time analytics, and improved security measures. Computer vision offers comprehensive insights into customer behavior and provides scalability for businesses of various sizes. The integration of computer vision with emerging technologies further positions retailers to adapt to evolving consumer expectations and stay competitive in the dynamic retail landscape.
Customer Experience - Then and Now
Embrace customer experience expectations in the rapidly evolving contact center environment.
Practical Approaches to Tackling the Executive Order on Transforming Federal Customer Experience
A December 2021 White House Executive Order mandates that the federal government "be held accountable for designing and delivering services with a focus on the actual experience of the people whom it is meant to serve." It directs that citizen needs, informed by an understanding of how they experience Government, should drive priorities for service delivery improvements.
Leveraging IT Investments for Digital Strategy
Depreciating IT assets can be leveraged to align, enable and deliver on digital strategies. Take a look as we dive into the possibilities.
WWT Senior Global Security Director, Chris Konrad, Gives the Lowdown on His Time at Money20/20
What an honor. In the company of some of the biggest names in the payments, fintech and financial services industries, WWT's Chris Konrad was chosen to present at this year's Money20/20 event in Las Vegas. Here is his take on this awesome experience.
Follow the Money With Alternative Payment Methods
Alternate forms of payment are making waves, as consumers look for safer ways to conduct electronic commerce. We will breakdown what's new, and what's to come in payments.
How to Deal With Holiday Retail Supply Chain Shortages and Prepare for Future Disruptions
As the holiday season approaches, continued low inventories, backlogged freight and long lead times have the retail industry bracing for predicted shortages during the usually lucrative holiday season. Logistics aside, the biggest challenge facing retail supply chain this holiday season is shifting consumer expectations created by the pandemic. This article provides tactics to consider for more agility and flexibility with your supply chain for the future.