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What is digital workspace?
Supporting today's always-on and highly mobile workforce means more than just equipping employees with desktops, laptops and mobile devices configured with the latest software and tools. In order to create sustainable improvements in workforce productivity organizations must invest in modern workspaces, enable next generation meeting capabilities, understand and support agility and aspire to a vision of collaborative and secure teamwork.
How Dynamic Persona Modeling Enables Digital Transformation
Our Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align employees' needs, technology requirements and business objectives to create a workplace where everyone thrives.
Transform your Digital Workspace with WWT
Learn how WWT elevates employee experience and creates workspaces that exceed employee expectations, attract and retain top talent, foster innovation and achieve business outcomes.
Digital Workspace Priorities for 2024
A roadmap for improving the digital employee experience
5 Reasons Why Contact Centers are Moving to the Cloud
Cloud-based contact center solutions are now mainstream. Here's why.
Digital workspace topics
Contact Center Solutions
Reduce customer friction and improve agent processes with omnichannel experiences and technologies that deliver exceptional CX.
Employee Experience
Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.
End-User Computing
Give employees access to any application, on any device, anywhere - while providing enhanced security and manageability for IT departments.
Hybrid Work
A flexible work model that supports employees at home, in the office and everywhere in between.
Meetings
Make meetings easy to schedule, join, use and manage while fostering high-performing teams.
Unified Communications
Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.
Case studies
Global Power Leader Uses Dynamic Personas to Shape Digital Workspace Strategy and Improve Employee Experience
WWT helped the company identify the technology needs of its many different types of workers, furthering a positive employee experience and user-centric IT operating model.
Mercy Virtual Creates Anytime Healthcare
Mercy Virtual partnered with WWT and Cisco to create a Virtual Care Center, reaching more patients in more places to provide care the moment it's needed.
WWT and Cisco Webex Enable Virtual Employee Training for a Global Workforce
A large telecommunications provider retools their approach to training with Cisco Webex and WWT Adoption Services.
Healthcare Organization Increases Remote and Onsite Collaboration with Next-Gen Meeting Rooms
Feature-rich meeting room solutions deliver consistency across room types and geographies and empower employees with meeting equity.
Connect with our experts
Digital workspace blog
Explore our digital workspace blog to gain valuable insights from our team of experts. Discover their perspectives on industry trends, recaps of noteworthy events and much more. Stay informed and up-to-date with the latest developments in digital workspace.
Transforming Customer Experience with Cisco Webex AI Agent and Solutions
Cisco's latest innovations in the AI space are redefining customer experience (CX) in the contact center and beyond. With Webex AI Agent and expanded AI functionality, organizations will boost operational efficiency with faster, smarter interactions and not only meet, but exceed customers' rising expectations with more personalized customer interactions.
Go Beyond Fixing Broken IT to Improve the Digital Employee Experience
Unlock the secrets to a frustration-free digital experience by using Digital Experience Monitoring (DEM) tools to improve employee experience and productivity in ways that make a meaningful impact to their daily life.
Reducing Digital Friction for Frontline Workers
Frontline workers, such as first responders, retail associates, linemen and transit drivers, make up 80 percent of the American workforce. Yet, they're often overlooked when it comes to the digital employee experience.
WebexOne 2024 Key Takeaways
We witnessed several AI-driven innovations that are set to redefine the landscape of customer and employee experiences. Cisco demonstrated advanced tools and devices that enhance collaboration, automate and scale customer interactions, and bridge the gap between physical and digital experience. Here are World Wide Technology's key takeaways from this annual conference.
Integrating Cisco ThousandEyes into the Webex Suite and Contact Centers: What it means for EX and CX
Cisco ThousandEyes integration with Webex enhances collaboration by providing end-to-end visibility and proactive issue resolution. This ensures optimal performance for video endpoints, meeting rooms and contact centers, improving both customer and employee experiences. ThousandEyes offers comprehensive network insights, enabling IT teams to swiftly troubleshoot and maintain seamless digital interactions.
The Impact of AI on EUC: VDI
As AI workloads shift to the edge, leveraging VDI/RDS offers dynamic scalability and flexibility. This blog explores the impact of AI on resource demands, management tooling and user experience, highlighting the potential for autonomous optimization in hybrid environments.
The Impact of AI on EUC: User Experience and Productivity
Artificial Intelligence (AI) is reshaping the modern work environment. This blog explores how when AI is thoughtfully integrated into business processes, it can provide a meaningful impact on the end-user experience.
The Impact of AI on EUC: Physical Endpoints
Continuing our blog series on AI's impact on end-user computing (EUC), let's examine how AI will affect our physical endpoints and the unsung heroes who manage them day in and day out.