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Webex Contact Center PSTN Options
Cisco released a new Webex Contact Center that includes a new set of calling delivery methods to meet business needs. This video briefly walks through the five options and key benefits.
Cisco Webex Contact Center: The Agent Experience
Get a brief description of the new Webex Contact Center Agent Desktop. Contact us for a demonstration.
Cisco Finesse 12.5 Administration Lab Overview
Watch a video overview of the Cisco Finesse 12.5 Administration Lab.
Poly Lens Software Overview
Poly Lens is a cloud-based device management solution compatible with unified communications (UC) endpoints like Poly voice, video, and headset devices. It allows IT administrators and UC users to secure and manage the hardware ecosystem remotely. Device management at scale, insights that matter.
Webex Contact Center Introduction
This video provides a high-level introduction of the Cisco Webex Contact Center offering, including what it is, why customers will find it interesting and how we deliver it.
Five9: Making CX Work for Real Life
World-class, global companies rely on Five9 every day to get the job done. Five9 is a leading provider of cloud contact center software and CCaaS platform, and created and contributed this video.
Contact Center Operational Challenges
WWT's Terry Ford discusses operational challenges in the Contact Center. Terry discusses WWT's AI-powered solutions for Cost Optimization and Automated Call Summarization.
Contact Center and Omnichannel Experiences
Contact Center and Omnichannel experiences are key elements for communication with organizations and their customers. WWT's Patrick Bond reviews Contact Center and Omnichannel experiences, WWT's partners in these areas and WWT's Contact Center practice engagement.
Online Retailer Personalizes Service in All Channels
See the client success story with floral online retailer "From You Flowers" to see how Five 9 contact center solutions and a focus on omnichannel experience enabled this company to offer quick customer support on any channel the customer chooses: chat, email, or phone.
Poly Voyager Free 60 Series Demo Video
See a demo of Poly's Voyager Free 60 earbuds and see how active noise canceling (ANC) works with Poly's advanced microphone design and audio processing technologies.
AI Assistant in the Webex Contact Center
Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.
Webex Connect - CPaaS Explained
Discover how Webex Connect, our enterprise-grade communications platform as a service (CPaaS), can improve your customer interactions across all channels.