Overview
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Services
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Our Employee Experience services
Our comprehensive services portfolio is designed to help at every stage of your journey to digital transformation.
Assessments
Review and evaluate your current-state capabilities
Microsoft Copilot for M365 Strategy Accelerator
Infusing AI into workflows with Copilot for M365 is the new standard for boosting workforce effectiveness & productivity. What is your organization doing about it? It's time to activate your workforce AI strategy with WWT's Copilot for M365 Strategy Accelerator. This assessment prepares your organization with a strategy and roadmap to adopt cutting-edge AI productivity tools across Microsoft's M365 suite.
Contact Center Migration Assessment
The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover.
Those challenges include:
Assuring the new platform's implementation is delivered on time with all the requested and required features.
What function and feature gaps are obstacles to achieving expectations?
Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?
Contact Center Artificial Intelligence Assessment
WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.
Contact Center Supportive Technologies Assessment
WWT assesses the client's current state people, process and technology in specific areas to help our client better leverage applications and improve key performance indicators. The WWT Contact Center Advisory Team evaluates a client's use of applications including Workforce Management, Quality Management and Reporting Platforms to ensure it is maximizing the capabilities and driving success. The result is a roadmap and adoption services/training to succeed in these solutions and support continuous improvement.
Briefing
Learn the basics from an expert
Hybrid Work Briefing
Most organizations have identified hybrid work, in which employees split time between the office and remote work, as a core element of their workforce model. Many HR and IT leaders need to revisit their strategy to support and optimize hybrid work as a permanent feature of workforce management. WWT's Hybrid Work Spectrum helps organizations visualize their balance between on-site and remote workers so that we can help organizations determine their requirements and priorities and budget allocation.
Observability and AIOps Briefing
The increasing volume and velocity of data being generated in enterprise organizations is overwhelming. It creates massive complexity within IT environments and accelerates the demand for proactive and predictive IT operations. In this briefing, you'll learn how to achieve advanced operational intelligence to help streamline IT operations and improve the end-user experience.
Computer Vision Briefing
Computer vision, analytics and AI technologies have enhanced customer experience (CX) and employee experience (EX) across diverse industries. In retail, these tools enable personalized product recommendations and streamlined checkout processes. In healthcare and life sciences, they support diagnostic accuracy and drug discovery. In manufacturing, computer vision enhances quality control. In the hospitality and entertainment industries, these tools optimize guest services, ultimately leading to improved CX and EX through efficiency and personalization.
Modern Device Management (MDM) Briefing
For years, IT issued a single PC or laptop to users as their only approved device for work. Today, users are not only demanding a choice of endpoint device, they are using multiple device types to do their jobs. These demands come across all levels of an organization, from task workers to the C-suite. Meeting these demands places an ever-growing burden on IT to empower users while maintaining corporate security standards. Modern Device Management (MDM) technologies enable IT to manage multiple device types with a consistent set of tools, ensuring consistent security while providing flexibility and a high quality user experience.
Workshops
Create actionable project deliverables
Customer Experience Transformation Workshop
What if you could open new opportunity streams and forge seamless relationships with your clients? Connect with WWT's Digital Advisors for a half to full-day workshop in which we'll help you identify how to meet and exceed the continuously changing needs of constituents, from customers to patients, fans or students, as well as your employees. Request this workshop to help you uncover opportunities to anticipate and address these needs by applying innovation expertise, design thinking best practices, and digital technology to your business models.
End User Computing Roadmap Workshop
In WWT's End-User Computing workshop we evaluate your EUC environment, align priorities and reduce the complexity of vendor selection. The outcome is a strategic roadmap.