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24 results found
What is Google CCAI?
Looking for a flexible, cloud-based artificial intelligence solution to complement your Contact Center environment? Google CCAI might be for you.
4 Ways to Empower Remote Workers
Keep remote workers engaged and productive with the right technology tools and strategies.
Ready or Not, Gen Z is Transforming the Workplace
Generation Z has arrived. With the oldest among them turning 27 this year, they are starting to make their mark on the workplace. Does your organization have what it takes to accommodate these digital natives? Let's discuss.
How Dynamic Persona Modeling Enables Digital Transformation
Our Dynamic Persona Modeling methodology brings together IT and line-of-business leaders to align employees' needs, technology requirements and business objectives to create a workplace where everyone thrives.
Preventing Proximity Bias in the Hybrid Workplace
With hybrid work normalized and a steady increase in remote work, people managers and HR leaders are on the hook to ensure every employee has a voice. Here are five ways to avoid proximity bias.
4 Success Factors for a Hybrid Workforce Model
Digital workspace leaders must prioritize four key factors to successfully support a hybrid workforce model, improve the digital employee experience and maintain a safe workplace.
Security Cameras: Bridging the Gap Between Physical Security and Cybersecurity
The integration of physical security can greatly reduce the cost of cybersecurity investigations by helping to combine data from multiple sources to reveal a true picture.
Office Hoteling: A Key Component of a Hybrid Work Strategy
Learn the benefits of office hoteling, tips for choosing the right reservation system for your organization and how WWT is implementing office hoteling to support our hybrid workforce.
What is Cloud Calling? Is It Right for You?
Cloud calling and Unified Communications as a Service (UCaaS) solutions accelerate digital transformation by freeing IT from managing on-prem infrastructure and focusing their time on more strategic initiatives.
Is Your Contact Center Ready for AI?
Many organizations have adopted artificial intelligence platforms for their contact centers to help improve the customer and agent experience. This article explores the top 10 things to consider before, during and after implementing Google's Contact Center AI (CCAI) solution.
Technology Adoption: Do More Than Migrate Users, Transform Your Culture
Organizations are losing money every year on their technology investments by lack of optimal user utilization. A shift in how they think about their newly purchased tech can plug that drain of lost value, and as a direct result, something more valuable than new and improved technology might be gained.
What Is Collaboration and Collaborative Workspace?
What does collaboration mean in the workplace, why it's important, and how to choose the best collaboration tools for your business.